🛠️ 售后与索赔会员专享
职场英语 · 外贸成单 · 共 32 个核心词汇 · 14 条场景例句
词汇表
- claim v./n. 索赔；声称
- complaint n. 投诉
- quality issue /kˈwɑləti ˈɪʃu/ n. 质量问题
- defective goods /dɪˈfɛktɪv gʊdz/ n. 瑕疵品
- shortage /'ʃɔrtɪdʒ/ n. 不足，缺少，不足额
- damage /'dæmɪdʒ/ v./n. 损害，毁坏；损害
- compensation n. 薪酬；赔偿
- replacement /rɪ'plesmənt/ n. 代替
- refund /ˈriːfʌnd/ n./v. 退款
- discount on next order /ˈdɪskaʊnt ɔn nɛkst ˈɔrdər/ phr. 下次订单折扣
- warranty n. 保修
- spare parts /spɛr pɑrts/ 零件
- repair v./n. 维修
- after-sales service /ˈæftər seɪlz ˈsərvɪs/ n. 售后服务
- survey report /ˈsərˌveɪ rɪˈpɔrt/ n. 调查报告
- inspection report /ˌɪnˈspɛkʃən rɪˈpɔrt/ n. 检验报告
- photos as evidence /ˈfoʊˌtoʊz ɛz ˈɛvədəns/ phr. 以照片为证
- liability n. 负债
- settlement /'sɛtlmənt/ n. 解决；殖民，殖民地
- negotiation n. 谈判
- goodwill n. 商誉
- customer satisfaction /ˈkəstəmər ˌsætɪsˈfækʃən/ n. 客户满意度
- feedback n. 反馈
- root cause /rut kɔz/ n. 根本原因
- corrective action /kərˈɛktɪv ˈækʃən/ n. 纠正措施
- preventive measure /prɪˈvɛnɪv ˈmɛʒər/ n. 预防措施
- return goods /rɪˈtərn gʊdz/ v. 退货
- rejected goods /rɪˈʤɛktɪd gʊdz/ n. 被拒收的货物
- credit note /ˈkrɛdɪt noʊt/ n. 贷记凭证
- debit note /ˈdɛbɪt noʊt/ n. 借记通知单
- insurance claim /ˌɪnˈʃʊrəns kleɪm/ n. 保险理赔
- third-party inspection /θərd ˈpɑrti ˌɪnˈspɛkʃən/ n. 第三方检验
场景例句
- We are sorry to hear about the quality problem and will look into it immediately.很抱歉听到质量问题，我们将立即调查。
- Could you please send us some photos and videos of the defective goods?能否发送一些不良品的照片和视频给我们？
- We have forwarded your complaint to our QC department for investigation.我们已将您的投诉转交质检部门调查。
- After investigation, we found the damage was caused during transportation.经调查，我们发现损坏是在运输过程中造成的。
- We suggest you file a claim with the insurance company for the damaged goods.建议您就受损货物向保险公司提出索赔。
- As a gesture of goodwill, we will send you the replacements free of charge.作为友好表示，我们将免费给您补发替换品。
- We will offer you a 5% discount on your next order as compensation.我们将在您下一单中提供5%的折扣作为补偿。
- Please return the rejected goods and we will cover the freight.请退回被拒收的货物，运费由我们承担。
- We take full responsibility for this mistake and will prevent it from happening again.我们对这次失误承担全部责任，并将防止再次发生。
- The spare parts will be sent to you by courier within three days.备件将在三天内快递给您。
- We value your feedback and will improve our quality control accordingly.我们重视您的反馈，并将相应改进质量控制。
- Could you accept a partial refund to settle this claim?您能接受部分退款来解决这次索赔吗？
- The survey report from the third-party inspector is required for the claim.索赔需要第三方检验机构出具的检验报告。
- We hope this solution is acceptable to you and look forward to your confirmation.希望此解决方案您能接受，期待您的确认。