🛠️ 售后与索赔会员专享
职场英语 · 外贸成单 · 共 32 个核心词汇 · 14 条场景例句
词汇表
- claim /kleɪm/ v./n. 声称；索赔；要求；要求权；断言；权利；认领；主张
- complaint /kəmˈpleɪnt/ n. 投诉；抱怨；控诉
- quality issue /kˈwɑːləti ˈɪʃuː/ n. 质量问题
- defective goods /dɪˈfektɪv ɡʊdz/ n. 瑕疵品；不合格品；次品
- shortage /ˈʃɔːrtɪdʒ/ n. 短缺；不足；缺乏；缺额
- damage /ˈdæmɪdʒ/ n./v. 损害；损坏；伤害
- compensation /ˌkɑːmpenˈseɪʃən/ n. 补偿；薪酬；赔偿金；工资；代偿（机能）
- replacement /rɪˈpleɪsmənt/ n. 更换；复位；归还；代替者；置换
- refund /ˈriːfʌnd/ n./v. 退款；偿还；付还；偿还借款；归还
- discount on next order /ˈdɪskaʊnt ɑːn nekst ˈɔːrdər/ phr. 下次订单折扣
- warranty /ˈwɔːrənti/ n. 保修；保修期；担保；保证
- spare parts /sper pɑːrts/ 零件；备品；预备品；备用配件
- repair /rɪˈper/ v./n. 修理；修复；补救；修补；恢复；补偿；去；常去
- after-sales service /ˈæftər seɪlz ˈsɜːrvɪs/ n. 售后服务
- survey report /ˈsɜːrˌveɪ rɪˈpɔːrt/ n. （商检）鉴定报告；调查报告
- inspection report /ˌɪnˈspekʃən rɪˈpɔːrt/ n. 检验报告；审查（检验）报告
- photos as evidence /ˈfoʊˌtoʊz ez ˈevədəns/ phr. 以照片为证
- liability /ˌlaɪəˈbɪləti/ n. 负债；责任；债务；倾向；义务
- settlement /ˈsetəlmənt/ n. 理赔；和解；结算；解决
- negotiation /nɪˌɡoʊʃiˈeɪʃn/ n. 谈判；协商；磋商；交涉
- goodwill /ˌɡʊdˈwɪl/ n. 善意；商誉；友好；好意；亲善；（企业享有的）信誉；声誉；（企业的）商誉
- customer satisfaction /ˈkʌstəmər ˌsætɪsˈfækʃən/ n. 客户满意度；顾客满意；顾客满意度
- feedback /ˈfiːdbæk/ n. 反馈；意见；反应
- root cause /ˈruːt ˌkɔːz/ n. 根本原因；根源；问题根源
- corrective action /kərˈektɪv ˈækʃən/ n. 纠正措施；校正动作
- preventive measure /prɪˈvenɪv ˈmeʒər/ n. 预防措施；防护措施
- return goods /rɪˈtɜːrn ɡʊdz/ v. 退货；退回货物
- rejected goods /rɪˈdʒektɪd ɡʊdz/ n. 被拒收的货物；不合格品；被拒绝的货物
- credit note /ˈkredɪt noʊt/ n. 贷记凭证；贷方票据；赊欠凭证；欠条
- debit note /ˈdebɪt noʊt/ n. 借记通知单；发票；账单；借方票
- insurance claim /ˌɪnˈʃʊrəns kleɪm/ n. 保险索赔
- third-party inspection /θərd ˈpɑːrti ˌɪnˈspekʃən/ n. 第三方检验
场景例句
- We are sorry to hear about the quality problem and will look into it immediately.很抱歉听到质量问题，我们将立即调查。
- Could you please send us some photos and videos of the defective goods?能否发送一些不良品的照片和视频给我们？
- We have forwarded your complaint to our QC department for investigation.我们已将您的投诉转交质检部门调查。
- After investigation, we found the damage was caused during transportation.经调查，我们发现损坏是在运输过程中造成的。
- We suggest you file a claim with the insurance company for the damaged goods.建议您就受损货物向保险公司提出索赔。
- As a gesture of goodwill, we will send you the replacements free of charge.作为友好表示，我们将免费给您补发替换品。
- We will offer you a 5% discount on your next order as compensation.我们将在您下一单中提供5%的折扣作为补偿。
- Please return the rejected goods and we will cover the freight.请退回被拒收的货物，运费由我们承担。
- We take full responsibility for this mistake and will prevent it from happening again.我们对这次失误承担全部责任，并将防止再次发生。
- The spare parts will be sent to you by courier within three days.备件将在三天内快递给您。
- We value your feedback and will improve our quality control accordingly.我们重视您的反馈，并将相应改进质量控制。
- Could you accept a partial refund to settle this claim?您能接受部分退款来解决这次索赔吗？
- The survey report from the third-party inspector is required for the claim.索赔需要第三方检验机构出具的检验报告。
- We hope this solution is acceptable to you and look forward to your confirmation.希望此解决方案您能接受，期待您的确认。