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职场英语 · 职业·销售谈判 · 共 30 个核心词汇 · 11 条场景例句
词汇表
- objection n. 异议
- concern /kən'sɝn/ v & n. 涉及，关系到
- hesitation // n. 犹豫, 踌躇, 不愿；犹豫
- pushback n. 反对意见
- too expensive n. 太贵了
- no budget n. 没有预算
- not the right time n. 时机不对
- already have a vendor n. 已有供应商
- think about it n. 考虑一下
- not interested /nɒt ˈɪntrəstɪd/ adj. 没兴趣的
- decision fatigue n. 决策疲劳
- risk /rɪsk/ n. 风险，危险，冒险
- trust /trʌst/ n./v. 信任；相信；委托
- credibility /ˌkredəˈbɪləti/ 可信；可靠
- guarantee n./v. 保证
- trial period n. 试用期
- money-back n. 退款保证
- reference call n. 客户推荐电话
- social proof n. 社会证明
- reframe /rɪ'freɪm/ v. 重新装裱
- acknowledge /ək'nɑlɪdʒ/ v. 承认(…的权威)
- empathize n. 共情
- clarify /ˈklærəfaɪ/ v. 澄清；阐明
- isolate /aɪslˌet/ v. 使隔离，使孤立
- overcome /,ovɚ'kʌm/ v. 战胜，克服
- address /ə'drɛs/ v. 解决
- follow-up /ˈfɑːloʊ ʌp/ n./adj. 跟进；后续
- next step n. 下一步
- buying signal n. 购买信号
- stall /stɔl/ n. 货摊，书摊；马厩
场景例句
- I completely understand your concern.我完全理解您的顾虑。
- Many clients felt the same way at first.很多客户一开始也有同样的顾虑。
- What specifically worries you about the switch?您具体担心切换的哪个方面？
- Would a free pilot address that risk?免费试用来化解这个风险如何？
- What would it take to move forward?怎样才能推进合作？
- Client: We already have a vendor.客户：我们已经有供应商了。
- Sales: Understood. Are you fully happy with them?销售：理解。您对他们完全满意吗？
- Client: Not entirely, to be honest.客户：说实话，不完全满意。
- Sales: Where do they fall short?销售：他们哪方面做得不够？
- Client: Support is slow. Tickets take days.客户：售后很慢，工单要拖好几天。
- Sales: We answer within two hours. Try a pilot and compare.销售：我们两小时内响应。试用对比一下？