📢 投诉升级会员专享
生活英语 · 消费维权 · 共 30 个核心词汇 · 8 条场景例句
词汇表
- file a complaint 提交投诉
- speak to a manager 找经理谈
- escalate the issue 升级问题
- customer retention 客户留存
- supervisor /'supɚvaɪzɚ/ n. 督导
- this is unacceptable 这无法接受
- I've been a loyal customer 我是忠实客户
- poor service 糟糕的服务
- resolution /,rɛzə'luʃən/ n. 坚决，坚定；决定
- compensation n. 薪酬；赔偿
- make it right /meɪk ɪt raɪt/ phr. 妥善解决；弥补
- goodwill gesture 善意补偿
- refund or replacement 退款或换货
- service recovery /ˈsərvɪs rɪˈkəvəri/ n. 服务补救
- complaint number 投诉编号
- reference number /ˈrɛfərəns ˈnəmbər/ 参考号码
- follow up in writing 书面跟进
- Better Business Bureau 商业改善局
- leave a review 留下评价
- one-star review /wən stɑr ˌrivˈju/ n. 一星差评
- social media complaint 社交媒体投诉
- go viral /ɡəʊ ˈvaɪrəl/ v. 爆红
- consumer protection 消费者保护
- fair trading 公平交易
- formal complaint 正式投诉
- deadlock /ˈdedlɑːk/ n. 僵局；死锁
- ombudsman 申诉专员
- take legal action 采取法律行动
- small claims 小额索赔法庭
- settle this matter 解决此事
场景例句
- I'd like to speak to a manager, please.请让你们经理来。
- This is unacceptable. I want a resolution today.这无法接受，我今天就要解决方案。
- I've been a loyal customer for five years.我是五年的忠实客户。
- How do you plan to make it right?你们打算怎么弥补？
- Please give me a reference number for this complaint.请给我这个投诉的编号。
- I'll follow up in writing as well.我也会书面跟进。
- If needed, I'll file with consumer protection.必要时我会向消保机构投诉。
- A goodwill gesture would go a long way.一个善意补偿会很有诚意。